Frequently Asked Questions

 

Q1. How long does shipping take?

Orders are usually processed within 24 hours. Delivery typically takes 2-3 business days, depending on your location.

Q2. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available.

Q3. Do you ship internationally?

Currently, we ship within the UAE. International shipping options may be added soon.

Q4. Is my payment information secure?

Absolutely. Our website uses SSL encryption and trusted payment gateways to keep your data 100% secure. 

Q5. What payment methods do you accept besides Cash on Delivery?

We accept Credit/Debit cards, Apple Pay & G-Pay.

Q6. Are your products good quality?

Absolutely! We carefully source our products and quality-check them to ensure durability, safety, and customer satisfaction.

Q7. How can I contact customer support?

You can reach us via E-mail or WhatsApp.

Q8. Do you offer discounts or promotions?

Yes. However, our pricing is already highly affordable relative to the quality we deliver, ensuring excellent value at all times. In addition, we occasionally run exclusive promotions and limited time offers.

Q9. Will I receive an order confirmation?

Yes, once your order is placed, you’ll receive an order confirmation via email

Q10. What if I receive a damaged or incorrect item?

Contact us immediately and we’ll take care of it.